Return Policy

Return Policy

Return & Cancellation Policy

We want every piece you receive to delight you.

At Melvra Melbourne, your satisfaction is essential. We understand that an item may sometimes not be suitable, and we are committed to making the return process as smooth, clear, and thoughtful as possible.

Please note: Return shipping costs are the responsibility of the customer.

Can I return my order?

Yes, you can return an item within 30 days of receiving it, provided that the following conditions are met:

• The original packaging and tags are intact

• The product is in perfect condition and shows only normal signs of use

• Hygiene-related items are clean and unused

• Any defective or damaged product must be reported immediately upon receipt

• Products damaged due to misuse or improper care cannot be returned

Returns that meet these conditions will be processed within 7 business days.
Once your return is accepted, we will send you a confirmation along with the next steps to follow.

We reserve the right to refuse any return that does not comply with these conditions.

Intimate Items

For hygiene and safety reasons, we cannot accept returns or exchanges of lingerie, underwear, or other intimate items once the original packaging has been opened.

Please check the size, color, and style of your items carefully before opening your package.
In the event of a defect or an error on our part, please do not hesitate to contact us — we will be happy to assist you.

How to return your order

To initiate a return, please email us at:
📧 info@melvramelbourne.com

In your message, please include:

• Your order number

• The reason for the return or exchange

• A clear photo of the product in case of damage or defect

• Your full name

• Your postal address

Once your request has been reviewed and approved, our customer service team will provide you with personalized return instructions based on your order.
This ensures accurate and prompt processing.

Please do not return your parcel to the sender’s address shown on the packaging unless instructed otherwise.
Return addresses may vary, and in some cases, items must be sent to an international processing center.

Return shipping costs are the responsibility of the customer.

Important Notes

• Confirmed orders cannot be cancelled under any circumstances. Only the return procedure after receipt applies.

• Please send us a shipping confirmation as soon as you have returned your item. This helps speed up processing.

• All returns must follow the instructions provided by our customer service team to be accepted.

• Return shipping costs are always the responsibility of the customer.

• The return address is located in our warehouse in Asia.

Questions?

We are always here for you.
If you have any questions or need assistance, please don’t hesitate to contact us at any time.
We will be happy to assist you and make your experience with Melvra Melbourne as pleasant and seamless as possible.