FAQ
Frequently Asked Questions (FAQ)
MELVRA MELBOURNE – info@melvramelbourne.com
§1 – Can I return my order if I’m not satisfied or if the item doesn’t fit?
Of course. If you’re not satisfied or if the size isn’t right, you can easily and freely return your order.
Write to us at info@melvramelbourne.com, and we’ll assist you quickly and personally.
§2 – How do your clothes actually feel?
Our designs are created with great attention to comfort, freedom of movement, and peace of mind.
The fabrics are light and soft against the skin — you’ll feel the difference the moment you put them on.
§3 – How does delivery work at Melvra Melbourne?
We ship all our orders with trusted delivery partners.
Orders placed before 11:00 PM are processed as quickly as possible and shipped free of charge, with no additional fees.
§4 – How do I choose the right size?
A size guide is available on every product page.
If you’re unsure, we’re here to help — simply write to us at info@melvramelbourne.com.
§5 – Is payment secure on your website?
Yes – all payments are processed through a secure and encrypted connection.
We accept trusted payment methods such as Shopify Payments, Visa, Mastercard, Apple Pay, and PayPal.
The amount is charged automatically when your order is confirmed.
§6 – What should I do if I received an incorrect or damaged item?
Please contact us within 7 days of receiving your order.
Send an email to info@melvramelbourne.com with a photo if possible – we’ll find a fast and personalised solution for you.
§7 – How can I change my address after placing an order?
Contact us as soon as possible — ideally within 24 hours after placing your order.
After this period, it may not always be possible to change the address, as the parcel may already have been shipped.
§8 – How can I contact customer service?
You can write to us anytime at info@melvramelbourne.com — we usually respond within the same day.
For faster processing, please include your order number in the email.
§9 – How will I receive my tracking number?
As soon as your order has been shipped, you’ll automatically receive an email with a Track & Trace link.
This usually happens 1 to 3 days after your order, allowing you to follow your parcel at any time.
